Privacy Policy

Introduction

At DXSignal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our engineering intelligence platform and related services.

By using DXSignal, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Account credentials
• Organization and team information
• Billing and payment information
• Communications with our support team

Engineering Data

When you connect your development platforms, we collect:

• Repository metadata and commit information
• Pull request data and code review metrics
• Deployment and build information
• CI/CD pipeline data
• DORA metrics and performance indicators

Automatically Collected Information

We automatically collect certain information when you use our services:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Calculate and display DORA metrics and engineering analytics
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: We may share information with your explicit consent
• Service providers: We may share information with third-party vendors who perform services on our behalf
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Legal requirements: When required by law or to protect our rights and safety
• Aggregated data: We may share anonymized, aggregated data that cannot identify you

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication via Auth0
• Secure API token management
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Withdraw consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at privacy@dxsignal.com.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.