Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our service, and improving our platform's functionality.

Similar technologies include web beacons, pixels, and local storage, which we collectively refer to as "cookies" in this policy.

How We Use Cookies

DXSignal uses cookies for several purposes:

• To enable essential functionality and security features
• To remember your preferences and settings
• To authenticate your identity and maintain your session
• To analyze how you use our Service and improve performance
• To provide personalized content and features
• To measure the effectiveness of our marketing campaigns

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the Service to function. They enable core functionality such as:

• Authentication and account access
• Security and fraud prevention
• Session management
• Load balancing and performance optimization

These cookies cannot be disabled as they are essential for the Service to work properly.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your preferences (theme, language, timezone)
• Storing your dashboard layouts and customizations
• Remembering which notifications you've dismissed
• Maintaining your filter and view settings

Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously:

• Pages visited and features used
• Time spent on different pages
• Error messages and technical issues
• Browser type and device information
• Geographic location (country/region level)

We use services like Google Analytics to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Marketing Cookies

These cookies track your activity across websites to deliver targeted advertising:

• Displaying relevant advertisements on other platforms
• Measuring the effectiveness of our ad campaigns
• Limiting the number of times you see an ad
• Understanding which marketing channels are most effective

Third-Party Cookies

We work with third-party service providers who may set cookies on your device. These include:

• Auth0: For authentication and identity management
• Stripe: For payment processing
• Google Analytics: For website analytics
• Intercom: For customer support and communication
• GitHub/Azure DevOps/GitLab: For platform integrations

These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies to understand how they use cookies.

Cookie Duration

Cookies can be either session-based or persistent:

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you manually delete them

Most of our cookies are persistent and typically expire after 30 days to 1 year, though some may last longer.

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View and delete cookies stored on your device
• Block all cookies from being set
• Block third-party cookies only
• Clear all cookies when you close your browser
• Set exceptions for specific websites

Here are links to cookie management instructions for popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Do Not Track

Some browsers support a "Do Not Track" (DNT) signal. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we may do so in the future as standards develop.

Impact of Disabling Cookies

Please note that if you disable or block cookies, some features of our Service may not function properly. Essential cookies cannot be disabled as they are necessary for the Service to work.

Mobile Devices

Mobile devices use technologies similar to cookies, such as:

• Device identifiers (IDFA for iOS, Advertising ID for Android)
• Local storage and cache
• SDKs (Software Development Kits)

You can manage these through your device settings. On iOS, go to Settings > Privacy > Tracking. On Android, go to Settings > Google > Ads.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page and updating the "Last updated" date.

Your Privacy Rights

Depending on your location, you may have certain rights regarding cookies and tracking:

• EU/EEA: Under GDPR, you have the right to consent to non-essential cookies
• California: Under CCPA, you have the right to opt out of the sale of personal information
• UK: Under UK GDPR and PECR, you have similar rights to EU users

For more information about your privacy rights, please see our Privacy Policy.