Frequently Asked Questions

DXSignal is a comprehensive platform for tracking DORA (DevOps Research and Assessment) metrics and improving your software delivery performance. We help engineering teams measure and optimize their deployment frequency, lead time for changes, change failure rate, and mean time to recovery.

Getting started is easy:

1. Sign up for a free account
2. Connect your first integration (GitHub, GitLab, Azure DevOps, Bitbucket, or Jira)
3. Set up webhooks to automatically capture deployment events
4. Start deploying and watch your metrics appear

No, teams are optional. You can view organization-wide metrics without creating teams. However, teams are useful for comparing performance across different groups or projects within your organization.

You'll see data immediately after your first deployment is recorded. Historical data is synced based on your integration settings - typically we sync the last 90 days of deployments and pull requests when you first connect.

DORA metrics are four key indicators of software delivery performance identified by the DevOps Research and Assessment (DORA) team: Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Mean Time to Recovery. These metrics help teams measure and improve their DevOps practices.

Deployment Frequency measures how often your team deploys code to production. Elite teams deploy multiple times per day, while low performers deploy less than once per month. Higher frequency typically indicates better DevOps maturity and faster delivery of value to customers.

Lead Time for Changes is the time from code commit to production deployment. Elite teams achieve less than 1 hour, while low performers take more than a month. Lower lead time means you can deliver features and fixes to customers faster.

Change Failure Rate is the percentage of deployments that result in failures requiring remediation (hotfix, rollback, etc.). Elite teams keep this below 15%. A lower rate indicates higher code quality and better testing practices.

MTTR measures how quickly your team recovers from production failures. Elite teams recover in under 1 hour, while low performers take more than a week. Lower MTTR indicates better incident response capabilities and system reliability.

Performance levels are based on industry benchmarks from the DORA State of DevOps research. We analyze all four metrics and assign an overall performance level based on how your team compares to these benchmarks.

We support GitHub, GitLab, Azure DevOps, Bitbucket (source control), Jenkins, CircleCI, GitHub Actions (CI/CD), PagerDuty, Datadog (incident management), and Jira (work tracking). We're constantly adding new integrations based on customer feedback.

Go to Settings → Integrations → GitHub. You'll need to install our GitHub App to your organization, which grants read access to repositories, pull requests, and deployments. Then configure webhooks to receive real-time updates.

Yes, we take security seriously. All API keys and access tokens are encrypted at rest using industry-standard AES-256 encryption. We never store passwords - only OAuth tokens or API keys. Our infrastructure runs on Microsoft Azure with enterprise-grade security.

Yes! You can connect unlimited repositories on all paid plans. The FREE plan supports up to 3 repositories. Use teams to organize metrics by repository or project.

Currently, we only support cloud-hosted services (GitHub.com, GitLab.com, etc.). Support for self-hosted/on-premise installations (GitHub Enterprise Server, GitLab Self-Managed) is planned for our Scale plan customers. Contact us if you're interested.

Historical data is preserved even if you disconnect an integration. However, you won't receive new events or data updates. You can reconnect at any time to resume data collection.

We offer four plans: FREE (3 repos, basic metrics), STARTER ($49/month, 10 repos, PDF reports), GROWTH ($149/month, 25 repos, AI insights, SPACE metrics), and SCALE ($499/month, unlimited repos, priority support). See our pricing page for full details.

Yes! Our FREE plan is available forever with no credit card required. You get access to core DORA metrics for up to 3 repositories. Upgrade anytime to unlock more features and repositories.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe. We also support annual billing with a 20% discount.

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period, and you'll retain access to premium features until then.

Yes! We offer 50% off any paid plan for qualified nonprofit organizations and educational institutions. Contact us at support@dxsignal.io with proof of status to apply.

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 30 days of your purchase for a full refund, no questions asked.

Yes. We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 for data at rest. Our infrastructure runs on Microsoft Azure with SOC 2 compliance. We never sell or share your data with third parties.

Yes, we are fully GDPR compliant. We provide data export and deletion tools, a comprehensive Data Processing Agreement (DPA) for enterprise customers, and cookie consent management. See our Privacy Policy for full details.

Yes! You can export all your data (metrics, teams, integrations, etc.) in JSON format from your Privacy Settings page. This includes all historical data we have stored.

Yes, you can delete your account at any time from your Privacy Settings. This will permanently delete all your data, including metrics, teams, and integrations. This action cannot be undone.

AI Insights (available on Growth and Scale plans) use Claude Sonnet 4 to analyze your metrics and provide personalized recommendations. Each DORA metric gets context-specific advice—Elite performers receive celebratory encouragement while others get actionable improvement suggestions. The system uses intelligent 3-level caching (in-memory, database, and prompt hash deduplication) to minimize API costs while ensuring recommendations stay relevant to your current performance.

SPACE metrics (Satisfaction, Performance, Activity, Communication, Efficiency) provide a more holistic view of developer productivity beyond just DORA metrics. Available on Growth and Scale plans, they include developer satisfaction surveys and additional productivity indicators.

Yes! The team comparison feature lets you view multiple teams side-by-side to identify top performers, spot trends, and share best practices across your organization.

Yes, PDF reports are available on Starter plans and above. You can generate team performance reports, executive summaries, and team comparison reports. Reports include charts, metrics, and trends over your selected time period.

Data is updated in real-time via webhooks. When a deployment happens or a pull request is merged, we receive an event immediately and update your metrics. You can also manually trigger a sync from the Integrations page.

Custom goals and alerts are on our roadmap for Q1 2026. This will allow you to set targets for each metric and receive notifications when thresholds are crossed.